support center
Help for every step of your workflow.
Find answers for onboarding, account access, billing, alerts, API usage, and product workflows. Start with self-serve help, then reach our team when you need direct support.
Browse Documentation
Explore setup, workflows, alerts, AI extraction, and API guidance.
Talk to Support
Need direct help with product usage, access issues, or account questions?
Book a Product Walkthrough
Schedule a guided session if your team needs onboarding or workflow help.
support topics
Choose the area you need help with.
Structured support paths make it easier for your team to resolve issues quickly and reach the right help channel.
Account & Access
Login issues, password reset, invitation problems, user access, and workspace permissions.
Billing & Plans
Invoices, subscriptions, renewals, trial questions, payment issues, and plan changes.
Tender Workflows
Search setup, filtering, alerts, saved workflows, and monitoring configuration.
AI Extraction
Document parsing, extracted fields, scope interpretation, and usage guidance.
API & Integrations
API access, payload questions, implementation guidance, and system integration support.
Onboarding Help
Best practices for getting teams activated, trained, and aligned on TenderKosh workflows.
common questions
Fast answers for common support needs.
A quick support layer for the questions teams usually ask before reaching out directly.
How do I reset my TenderKosh password?
Use the password recovery flow on the login page. If your workspace uses invite-only access or you do not receive the reset email, contact support for account verification.
Where can I manage my subscription or billing details?
Billing and plan updates are handled through your workspace settings or through our support team for contract-linked and enterprise accounts.
How can I get help with alerts or tender monitoring setup?
You can start from the documentation hub for setup guidance, or book a demo/support session if you want a tailored workflow recommendation.
Do you help with API onboarding?
Yes. We support implementation questions, payload guidance, and integration planning for approved API customers.
escalation path
Need direct assistance from the TenderKosh team?
Reach out for login issues, billing help, workflow troubleshooting, onboarding support, or implementation guidance. For sales and partnership conversations, use the contact page.